The Microsoft Store is the go-to marketplace for Windows applications. However, users often encounter the frustrating "this app is not compatible with Windows 10" error when trying to download certain apps. If you're facing this issue, don't worry; we've got you covered with some effective troubleshooting steps.
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1. Remove Windows Update Cache Files
- Press Win + X on your keyboard to open the Win + X menu.
- Select Command Prompt (Admin).
- Type 'net stop wuauserv' and press Enter.
- Navigate to C:\Windows\SoftwareDistribution\Download (enable hidden folders if necessary).
- Delete all files in the Download folder.
- Return to Command Prompt and enter 'net start wuauserv' to restart the Windows Update service.
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2. Browse for the App in the MS Store
- Press Win + S, type 'store', and hit Enter to open the MS Store.
- Search for the app manually and attempt to download it.
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3. Reset the MS Store
bashCopy code- Press Win + S, type 'wsreset', and hit Enter.
- Locate WSReset.exe, wait for the process to finish, then reboot your system.
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4. Reset the Application
- Press Win + I to open Settings.
- Go to Apps & Features, select the desired application, and click on Advanced options.
- Choose Reset (this action will delete the app's data including preferences and sign-in details).
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5. Run the Application Troubleshooter
- Go to Settings > Updates & Security > Troubleshoot.
- Select 'Microsoft Store Apps' and click on 'Run the troubleshooter.'
- Let the wizard complete the procedure, then reboot your system.
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By following these solutions, you can resolve the compatibility error and successfully download your desired app on your Windows 10 device.
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Frequently Asked Questions
1. What causes the "This App is Not Compatible with Windows 10" error?
This error usually occurs due to compatibility issues between the app and your Windows 10 version. It can also be caused by corrupted system files or misconfigurations.
2. Is it safe to delete files in the SoftwareDistribution\Download folder?
Yes, it is safe to delete files in this folder. These are temporary files related to Windows updates, and deleting them can resolve various update-related issues.
3. Can I reset multiple applications at once?
No, you have to reset each application individually through the Apps & Features settings. This ensures that the reset process is specific to the selected application.
4. Why do I need to run the Application Troubleshooter?
The troubleshooter can automatically identify and fix issues that might be preventing your apps from working correctly. It's a useful tool to resolve app-related problems.
5. What should I do if none of the solutions work?
If the error persists after trying these solutions, consider reaching out to the app developer's support team. They can provide specific guidance tailored to the app in question.